Health services are very important as they involve lives and every details is crucial in determining the chances of survival. The quality of health services of a country also reflects the advancement of the country. Thus, it is important to make sure that the government hospital’s quality of services are always in check so that the government and nation can be driven to a better and advanced future. One of the way to measure the service quality of the health care sector is to measure the level of satisfactions among the patients as they are the ones who considered as customer in the sector. In addition to that, in order to improve the services and meet up with the patient’s expectation, the elements that are impacting the service quality need to be identified. For that purpose, the objective of this study will be (1) To measure the level of service quality on Tengku Ampuan Rahimah Hospital, Klang; and (2) To determine are the waiting time experience, service attitude of the doctors and nurses, cleanliness and comfort of the physical surrounding affecting patient’s level of satisfactions or not. There will be three independent variables, which are the waiting time experience, service attitude of the doctors and nurses, cleanliness and comfort of the physical surrounding. A set of questionnaire was distributed to 346 respondents, that are chosen among the patients of Tengku Ampuan Rahimah Hospital, Klang, Selangor.
