The civil service is the backbone of the government and the spearhead of national development. As one of the developing countries that are fast developing, the Malaysian civil service is facing many challenges in upholding and enhancing services to the masses. Thus, by this development, the expectations of citizens rose higher for more effective, efficient and better quality service. National Higher Education Fund Corporation formally known as PTPTN is a government agency responsible in providing financial assistance to students furthering their study in Institut Pengajian Tinggi (IPT) and also in managing payment of education loan. The importance of this research is to improve quality service counters that deliver by PTPTN to achieve vision and mission and also reduce a customer complaint. Meanwhile the objectives of this research is to measure the quality of services provided at the counter and staff professionalism can balancing good services providing at the counter. Others, to look into environmental provided by PTPTN at service counter is satisfy the customer expectation and are well cared. My finding revealed that, there were strongly relationships between three (3) variables given.
