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THE FACTORS THAT AFFECT THE IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT (TQM) IN MALAYSIAN CONSTRUCTION COMPANIES


Currently the role of quality and continuous improvement is vital in the development of construction industry in developed nation. Construction quality and regular improvement is related with the adoption and implementation of quality management systems in construction companies itself. It is therefore important that adequate measures are put in place to ensure quality in the sector. Total Quality Management (TQM) is defined as a system of management based on the principle that every staff member must be committed to maintaining high standards of work in every aspect of a company's operations. It is considered as one of the most important approaches to achieve quality in construction companies not only in Malaysia but the world over. This study will seek to determine the factors that affect the implementation of Total Quality Management (TQM) in Malaysian Construction Company. Selected Malaysian Construction Companies employees will be used as respondents of the study. The literature for this study will be reviewed basing on the following factors; top management commitment, employees’ training, organization culture and communication. The study was adopting a cross-sectional design. Convenience sampling was used to determine the sample size. Primary data for the study had been collected using structured questionnaires that already being distributed to the respondents which are employees who work in the Malaysian Construction Companies. The results reveal that the relevant factors that affect the implementation of Total Quality Management (TQM) are present and it has a strong effect on implementation of Total Quality Management in Malaysian Construction Companies.

  • MOHAMAD FITRI BIN KAMALUDIN
  • December 2016
  • Master of Corporate Administration (MOCA)/GRAD ICSA
  • Shah Alam, Selangor
  • BILIK THESIS FSPPP
  • 22
  • Completed
Supervisor

List of Supervisor

DR MEMIYANTY BINTI HAJI ABDUL RAHIM

DR HAJAH NOR SUZIWANA BINTI HJ TAHIR

Senior Lecturer

Dr Nor Suziwana is a senior lecturer at Faculty of Administrative Science and Policy Studies, Universiti Teknologi MARA, Shah Alam Selangor.

suzisuziwananorsuziwana
  • Faculty of Administrative Science and Policy Studies
  • 03-55435988
  • PhD in Business Administration
About

DiTIS is a short form of FSPPP’s Dissertations and Theses Inventory System. Since the establishment of FSPPP, the faculty has produced volumes of post-graduate and undergraduate dissertations and/or theses. Therefore, there is a dire need to establish a database to manage these high volumes of dissertations and theses.

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