Servicescape dimension plays a vital role in ensuring customer satisfaction. The dimension that have been discussed in this research are ambient condition, space/function and signage/symbol. The question that have been highlighted is either the dimension that have been provided in the research can be the contributing factors that can lead to customer satisfaction. Hence, the researchers have come out with the research topic to find out in details what are the factors that can lead to customer satisfaction at Pos Malaysia. 107 of respondents have been selected from the students of three Pos Malaysia around Shah Alam using convenience sampling. There are basically three dimension that managed to be highlighted by the researchers which are the ambient condition, space/function and signage/symbol. The researchers believe that these three dimensions can contributes to customer satisfaction at Pos Malaysia. Therefore, the researchers have come out with the analyzing of data towards all the factors to determine which factor is the best contributor towards customer satisfaction. Lastly, the researchers will come out with some limitation and recommendations that will explain briefly on what steps should the researcher take if they want to conduct the research in the future
