Nowadays, e-government is one of the important
element in increasing the efficiency of the service delivery from the
government. Study on the implementation of ICT in the government organizations
have been broadly studied however such research unfortunately is still not much
amongst developing country including Malaysia. Additionally, there were only a
small number of research that have evidently revealed the connections amongst
different elements that lead to the public satisfaction of the e-government services.
Moreover, existing literature on e-government in Malaysia is mostly about the
assessment of e-government portals and factors affecting adoption or use
intentions. Hence, the main purpose of this research is to measure the public
satisfaction on the e-government services in Malaysia. In this study, the
researcher use two model which is the EGOVSAT or the e-government satisfaction
model and also the EGOVQUAL model which is the e-government quality model. Both
model were adopted from previous researcher that were being used in previous
study. The reason on the inclusion of the e-government quality model
is because it is being said that quality and satisfaction is related to each
other. This research were conducted in the capital of Selangor which is Shah
Alam as the city have the most number of internet user all over Malaysia
adopting a quantitative method approach with a purposive sampling and
convenience sampling of 127 respondents. Data collected were analyzed using
Pearson correlation test and multiple regression tests. The study focuses on
the relationship between the EGOVSAT and EGOVQUAL model towards the public
satisfaction on the e-government services among people in Shah Alam. This study
has discovered that there is a positive relationship between EGOVSAT and
EGOVQUAL model towards the public satisfaction. Besides, current study has
proven that EGOVSAT model is the most contributing model in measuring public
satisfaction among the public in Shah Alam. In this study, there are a few
limitations which are limited respondent, models used and no specific
e-government service. Thus for future study, they should expand more their
scope, use other models and focus on specific e-government service in their
study.