There are researchers which they found evidence in which the implementation of quality management practices in an organization could not be done by reference, on the contrary it needs to be adjusted to the unique features of an organization. There is an empirical evidence which shows that the success from quality management implementation is also subject to the internal component of an organization. One of the important organizational components is human resource. Numerous of writings have descriptively stressed on the staff commitment against quality management practices as a critical element to ensure the successful implementation of quality management, indicated that the empirical evidences about this affirmation is still limited. Not only that, empirical evidence on the generalizing the findings to local authorities with the status of the district council is still limited. This study has examined the relationship between customer satisfaction at Simpang Renggam District Council and quality management practices involving three different independent variables which are customer focus; benchmarking performance; continuous improvement. This study adopts a quantitative method approach with a purposive sampling and convenience sampling of 86 respondents in Simpang Renggam District Council. Data collected were analysed by using Pearson correlation test and the test of Hayes’ process. The study focuses on the relationship between customer satisfaction and customer focus, benchmarking performance as well as continuous improvement together with whether staff commitment moderates the relationship between quality management practices (customer focus; benchmarking performance; continuous improvement) and customer satisfaction at Simpang Renggam District Council. This study has discovered that there is a positive relationship between customer satisfaction and quality management practices (customer focus; benchmarking performance; continuous improvement). Besides, current study has proven that there was no moderating effect between quality management practices (customer focus; benchmarking performance; continuous improvement) and customer satisfaction at Simpang Renggam District Council. In this study, there are a few limitations which are limited scope, limited variable factors and appropriate method. Thus for future study, they should enlarge the scope of the study, include more variables and conduct a qualitative analysis study.
