logo logo-alt
Login
  • Home
  • FAQ
  • About
  • Contact

PERCEPTION ON ORGANIZATIONAL QUALITY CULTURE AT UNIVERSITI PUTRA MALAYSIA


Efficient and effectiveness of the management system is essential for an organization to achieve successful objective and goals. In order to be success, organizations seek competitive advantages to fulfil the needs of the customers. One of the method to gain sustainable competitive advantage is by successfully implementing quality practices. Quality has been recognized as one tool to increase effectiveness and efficiency that provides continuous improvement in the organization. Quality has become increasingly significant and very important in the management of an organization, either based on the products or services as well as providing more focus to the process quality management. Hence, a success organization not only use quality management as innovation management alone, on the other hand, makes quality management as a new method in developing products and services. This paper seeks to understand the perception of employees' on the quality of culture practiced by the organization, particularly in Malaysian higher education. This study used a quantitative approach to understand the overview of quality culture in Malaysian higher education organization, especially at Universiti Putra Malaysia by looking at the perception of employees' towards quality culture practiced by the organization. The findings reveal that quality culture has positive perception by employees' in the organization. It shows that human touch factors such as communication, leadership, teamwork, course, and training as well as employee involvement have a positive relationship with quality culture. This prove that UPM has successfully implement a quality culture as a culture of excellence.

  • SUSANTY BINTI NAZMI
  • June 2019
  • Executive Master of Administrative Science (EMAS)
  • Shah Alam, Selangor
  • BILIK THESIS FSPPP, UiTM SHAH ALAM
  • 8
  • Completed
Supervisor

List of Supervisor

PROF. DR HAJAH RUGAYAH BTE HAJI HASHIM

@Gy Hash
@Gy Hash
  • Shah Alam, Selangor, Malaysia
  • 603 5544 4158
  • PhD in Information Management (specializing in e-Governme
About

DiTIS is a short form of FSPPP’s Dissertations and Theses Inventory System. Since the establishment of FSPPP, the faculty has produced volumes of post-graduate and undergraduate dissertations and/or theses. Therefore, there is a dire need to establish a database to manage these high volumes of dissertations and theses.

Visitor Statistics
» 3 Online
» 6 Today
» 82 Yesterday
» 385 Week
» 439 Month
» 11265 Year
» 72431 Total
Record: 6280 (14.09.2021)
Links
  • Home
  • FAQ
  • About
  • Contact

Copyrights © 2025 All Rights Reserved by FAKULTI SAINS PENTADBIRAN & PENGAJIAN POLISI UiTM.

Change Password