In recent years, the safety aspect has become one of the prominent issues among residents
in the urban city. Shah Alam city was Malaysia's first safe city, surprisingly ranked 5th
highest in Selangor's crime rate index. This issue has led to the implementation of the
Safe City Programme in Shah Alam City since 2004. The study aims to review the
implementation of the Safe City Programme in Shah Alam City’s relation to community
safety. The main objective of the research is to study Shah Alam Residents’ satisfaction
towards the Safe City Programme in Shah Alam City Council (SACC). Therefore, a cross
sectional study was conducted in the residential area of Shah Alam to gain a better
understanding of the Safe City Programme definition and its efficacy towards community
security. The findings of this study found that only two initiatives that give an impact on
the Safe City Programme in Shah Alam city are an environmental design initiative and
social activities initiative. The finding showed that environmental design initiatives and
social activity initiatives have a significant relationship with residents’ satisfaction
towards the Safe City Programme in Shah Alam City Council (SACC). The results of the
finding shown environmental design and social activities have a significant influence on
Shah Alam residents’ satisfaction towards the Safe City Programme (p<0.01) since
p=0.000. Target hardening has no significant influence on the Shah Alam Residents’
Satisfaction towards the Safe City Programme since p=0.558 which is more than 0.01.
The overall mean score for descriptive statistics of environmental design initiative, target
hardening, and social activity is 3.6680. Therefore, it showed that the average mean value
fell to a moderate level. To add, in this study, social activities have the highest number of
beta values which is 0.698. Thus, the result showed that social activity is the factor that
contributes the most to the Shah Alam residents’ satisfaction toward the Safe City
Programme in Shah Alam City Council (SACC). Hence, few recommendations have been
proposed in this study especially in improving target hardening initiatives. The
recommendations are to suggest developing the concept of "eyes on the street",
improving physical security, and so much more. It is hoped that this paper has provided
some key aspects of the Safe City Programme under the Ministry of Housing and Local
Government.
