The aim of this study is to evaluate the student’s perceptions on the bus drivers’ attitude and the effectiveness of the outsourced buses at UiTM Shah Alam and Puncak Alam campuses. The study analyzed 363 (95%) responses as well as interview transcripts. Analyzed of variance using responsiveness, reliability, assurance and empathy as independence variables and the effectiveness of outsourced buses as the dependent variable resulted in two significant interactions. Responsiveness and empathy attitudes showed a significant bearing to the effectiveness of outsourced buses at UiTM Shah Alam and Puncak Alam. Responsiveness appeared as the most influential dimension of SERVQUAL Model employed to measure the effectiveness of outsourced buses at UiTM Shah Alam and Puncak Alam maintains at moderate level. This study has challenged the findings of previous researcher with assurance as the most influential dimension of SERVQUAL Model relative to the effectiveness of bus drivers to the individual needs of passengers, despite the popular belief that emphasizes on the safety assurance. Future study with larger sample sizes is vital to prove the hypothesis.