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THE RELATIONSHIP OF LEADERSHIP STYLES AND JOB SATISFACTION AMONG SUPPORTING STAFF: THE CASE STUDY IN OFFICE OF THE STATE SECRETARY, TERENGGANU


This study was about the relationship of leadership styles and job satisfaction among supporting staff. Leaders are responsible in managing their staff to achieve good performance in their organization. Thus, leaders need support from their staff to achieve organizational objectives. In order to get the support from the staff, the leaders need to practice a particular leadership styles. In this study, the emphasis was on the participative and consultative leadership styles. This study was done in Office of the State Secretary, Terengganu (SUK). The objective of this study was to examine the relationship of participative and consultative leadership styles to job satisfaction. Next, to identify which leadership styles 1) participative or 2) consultative leadership styles as mostly practices in SUK. Lastly, was to examine the effect of organizational commitment as mediator between leadership style and job satisfaction. A stratified random sampling was used by distributing 220 questionnaires among supporting staff in all departments of SUK. The study's main findings were better job satisfaction was achieved from both leadership styles. Most of the leaders who practices participative leadership style rather than consultative leadership style. The result showed that the relationship between participative and consultative leadership style has achieved job satisfaction. However, organizational commitment was not fully achieved. The staff were satisfied with their work and enjoyed good relationship with their leaders but their commitment towards the organization was low. The organization commitment could be fully achieved if the leaders increased the traits of consultative leadership style. By doing so, consultative leadership, organizational commitment could be increased and this would lead to a higher level of job satisfaction.

  • NORNADIA MATULIDI
  • May 2011
  • Executive Master of Administrative Science (EMAS)
  • Shah Alam, Selangor
  • BILIK THESIS FSPPP
  • 8
  • Completed
Supervisor

List of Supervisor

PROF. MADYA DR. BAHARUDDIN MAT ASEK

PROF. MADYA NABILAH LEONG ABDULLAH

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DiTIS is a short form of FSPPP’s Dissertations and Theses Inventory System. Since the establishment of FSPPP, the faculty has produced volumes of post-graduate and undergraduate dissertations and/or theses. Therefore, there is a dire need to establish a database to manage these high volumes of dissertations and theses.

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