Browse dissertations and theses

Service quality and organization performance are two elements that are very importantconcepts which the organization must understand if they are to grow and remaincompetitive in the business environment. It is very important for companies toknow how to measure these constructs from the customers’ perspective so as tounderstand their needs and satisfy them. Service quality is considered to be verycritical to any modern business because it contributes higher customer sati...

The social media started as a divine gift to the human society, it was meant to enlighten the human society by connecting them and giving some other benefits like transferring knowledge, making available all the information needed for human well-being, growth and prosperity. But as the social media becoming established and familiar to the people, it created its own set of problems. One of the key ones being social media. According to Dr. Jerald J. Block, from the Center for Internet Addict...

The purpose of this study was to evaluate the factors on employee turnover intentionat SingTel, Melaka. Job satisfaction can be influenced by a person's ability tocomplete the required tasks, the level of communication in an organization, and theway the management treats employees. Measuring human resource practice can bechallenging, as the definition of satisfaction can be different for different people. Thisdissertation evaluated factors on employee intention with job...

Post 2007-2008 Global Financial Crisis had witnessed significant incline of CLMV’s GDP and trades from previous years where commodities export for CLMV were severely impacted due to the economic slowdown of the major CLMV’s trading partner.Over the years, China became the important economic partner for CLMV through high value of import and export trades, FDI, loan, technical assistance and development projects financed by China. However, there is a growing scepticism on China’s interes...

Manufacturing is industry that rapidly growth everywhere in Malaysia. This study is aimed to examined the level of job stress among the manufacturing which focus on operational section. Lately, there are several issues that related to job stress that affected employees but the organisation negatively. The dependent variable is job stress while independent variables are workload, work environment, salary and relationship with superior. The study was used quantitative method and research loc...