Browse dissertations and theses

The purpose of this research study is to identify the relationship between generational differences and job performance at the workplace. The generational differences involved three difference generation of Baby Boomers (birth between the year 1945-1964), Generation X (birth between the year 1965-1981) and lastly is Generation Y (birth between the year 1982-2000). The generational differences include the personality, communication styles and work styles & Motivation. The study adopted ...

e-Government service is the term created for the service done through the usage of Information Communication technologies (ICT). It uses the various ICT technologies in order to conduct services and functions. Example of ICT technologies utilized in e-Government service includes the computer and the Internet. Through dedicated online servers, government functions can deliver their service electronically. This research is about identifying the factors influencing peoples’ intention to use e...

The main aim of this paper is to understand the relationship between service quality dimension and customer satisfaction at the National Registration Department in Kuala Selangor. The significance of this study is intended to help the National Registration Department to understand the importance of service quality in determining the customer satisfaction and to know the level of customer satisfaction towards the organization. The study was carried out at the National Registration Departmen...

Leadership effectiveness is very important to make sure the employees are in the high standard level of job performance. Each organization whether as public or private organization need strong leaders in every aspect such as in this study that is Leading self, leading Others and Leading Organization. These 3 competencies are very important that leaders should nurture as nowadays public or customers' needs and demand are more advance and sophisticated. As one of government agencies in Saraw...

This is research is about fairness of performance appraisal effect organizational commitment among employees at MBKS. The researcher had selected the Theory of Organizational Justice which is distributive, procedural and interactional as the employee’s perceptions on the fairness and also employee satisfaction that influence organizational commitment among employees at MBKS. The purposes of this study to determine the level of organizational commitment towards the fairness of performance a...