Browse dissertations and theses

This study is review on examining and learning on the relationship of employee engagement with the awareness of absenteeism in the public sector. The case study of this paper were done in the Royal Malaysian Custom Department in Putrajaya. The disciplinary problem among the civil servant have tarnished the image of the public sector who supposedly they serve the public. The problem of this issue have been question by the public and people are losing trust towards the government. One of the...

This paper aims to study the user`s continuance intention to use Facebook for the e-government communication tool. Government has taken the opportunity to reach the public in wider scale as the social media has been used by the majority of the Malaysian. However, the public acceptance towards the social media as e-government communication tool is low. For the purpose of this study, the theory of uses and gratification was adopted in the conceptual framework. 167 of respondents were partici...

Residential satisfaction is one of the indicators to ensure a quality of life of an individual. This study attempts to investigate different characteristics, which believed to have influenced toward residential satisfaction in RPR1 Miri. The result of study shows that there is significant relationship between the neighbourhood characteristics and dwelling characteristics toward residential satisfaction in RPR1 Miri. However, on the socio- demographic characteristics it shows there is no si...

The daily growth of the internet and e-commerce has changed the way marketing and selling product and service. Internet is changing the way corporation conduct business with their consumers who are increasingly expecting higher service, becoming saved and wanting more convenience. In addition service quality is an essential strategy to gain success, according to the result of companies. The objective of this study was to examine whether promotion, service quality, customer experiences and ...

There are numerous establishment and development of government departments, agencies as well as private sectors in offering and delivering a variety of services to the customers. The diversity of demands from customers has led service sector organizations and firms in structuring several plans and strategies in attaining the satisfaction of customers towards receiving services offered to them as well as to improve the quality of service so that complaints from customers can be avoided or r...