Browse dissertations and theses

This study is basically about in creating better employees performance through employees engagement. There are several factors were identified based on the research finding by previous researcher such as communication, working environment, incentives and rewards, leadership styles, training and development, organizational policies and so on. However only three factors were adapted which is work environment, communication and incentives and rewards based on JD-R model and Gallup model. Prev...

The purpose of this study is to examine the impact of working environment factors which is supervisor support, physical workplace environment and performance feedback towards employees’ performance at the Attorney General’s Chambers (AGC), Putrajaya, Malaysia. This study used proportionate sampling technique which involves 210 respondents among the support group employees who work in an open office layout and involved in the clerical and administrative task. This study ...

Small-medium Enterprise have been regarded as an important existence or backbone to the economic growth in many developing countries globally. In Malaysia alone, Small-medium Enterprise (SME) have been acknowledge as an anchor in economic growth in Malaysia as it not only helps to provide jobs, it also contributes in reducing poverty and further increasing the standard of living of the people aside from the increase of Gross Domestic Profits (GDP) of the country. Therefore, various plans h...

This study expands upon Bass and Avolio Transformational Leadership Theory andGeert Hofstede’s Five Dimension of Cultural Values in public sector of Malaysia. Thestudy was conducted in three ministries in Putrajaya, involving 222 Administrative andDiplomatic Officers from the grade of position ranging from M41 to M52, equivalent toexecutives and middle managers in private sectors. Only power distance was emphasizedin this study from the cultural values dimensions. The t...

Servicescape dimension plays a vital role in ensuring customer satisfaction. The dimension that have been discussed in this research are ambient condition, space/function and signage/symbol. The question that have been highlighted is either the dimension that have been provided in the research can be the contributing factors that can lead to customer satisfaction. Hence, the researchers have come out with the research topic to find out in details what are the factors that can lead to custo...