Browse dissertations and theses

This study attempts to examine the effects of job rotation and employees’ job performance in one of local government in Perak which is Majlis Daerah Batu Gajah. It was mainly concerned with assessing, evaluating and ascertaining the overall impact of job rotation on employees’ job performance. From the literature review reveals that, there is a significant relationship between job rotation and employees’ job performance that the skills and knowledge acquired from a job rotations help in im...

The purpose of this study is to examine the relationship between components of organizational commitment and job satisfaction among civil servant of Public Service Department of Malaysia. Therefore this study could make important contribution to extant research in management and organizational behaviour. In the beginning of this study, the purpose, research question, and the need for the study is given. Then, literature is discussed about organizational commitment and job satisfaction that...

Malaysia is a multi-racial and multi-religious country that consists of the Malays, Chinese and the Indians as the main three races. Malaysian government has created and implemented various programs and policies to preserve and strengthen the relationship among the races. The main objectives of the study are to identify whether the history, politics and the education system are the factors that shape racism feeling among the residents of Kampung Medan that affected their relationship and t...

Purpose: This study explores the level of customer satisfaction towards customer services centre in PLUS at Sg. Rasau and Subang. Customer service skills i.e. reputation-building skills, problem solving skills and verbal communication skills performed by the frontline employees are analysed and studied in this research to measure the customer satisfaction. Design/methodology/approach: This paper represents the result or findings of 354 respondents by distributing questionnaire at Sg. R...

Being as parents with disability children is challenging situation beside it will give impact through the emotion of the whole family. The tough situation normally in term of schooling them, due from not having many choices of school which disable children to be enter especially at rural area. The existing of Community Rehabilitation Program at rural area was seen as an alternative for the parents to send their disability children to get early education. The purpose of this study is to ass...