Browse dissertations and theses

As part of the e-government initiative, public agencies have applied information and communication technology in their work processes. These systems have been planned and introduced to enhance the efficiency of internal management with little understanding of the impacts on the attitudes of the employees as postulated in the socio-technical theories. Satisfaction with the highly digitalized nature of the job is an important antecedent to many important employee and organizational outcomes....

Mesiniaga is celebrating its 25th Anniversary. As a strategic intend of positioning itself as a front runner in the IT industry, Mesiniaga hopes to achieve its vision i.e. 'Malaysian IT Partner of Choice'. For that, exciting gaps need to be established so that the corrective measures can be executed to transform the AS-IS to the desired state i.e. TO-BE. Thus, transformation is imperative. Being in a competitive business environment, Mesiniaga has to ensure that it sustains a growth at lea...

TM Point is a one-stop center for products and services of Telekom Malaysia (TM) as well as one-stop payment center for utilities and bills, all under one roof. It has 104 outlets throughout the country and serves as a direct channel of payment for all TM bills as well as inquiries, new application, complaint and sales of TM's products and services. TM is entrusted as one of the Government agent for its service delivery to the public and the government is monitoring TM's performance via Cu...

E-Zakat is a new term use to describe the process of paying zakat via online system without needed to go to the zakat counter. It makes the payment of zakat with the internet broadband as swift and smooth without queuing at the counter. It has been almost five years but not many of us realize on the existence of the system. From the observation, it is found that zakat online payment is not widely accepted wholly. This scenario could be seen during Ramadhan and during the year end whereby t...

One of the leaders who play an important role in management of primary and secondary schools in Malaysia is the Senior Assistant for Curriculum Affairs. This position is the opportunity for teachers to get promoted as a head school. Even though there are other senior assistants in the school such as Senior Assistant for Students Affairs, Senior Assistant for Co-Curricular Affairs and the Afternoon Supervisor, the Senior Assistant for Curriculum Affairs has the most number of responsibiliti...