Browse dissertations and theses

Most people in the workplace agree that workplace politics is a reality of organizational life. Politicking is one of the options for those who wish to influence decisions and it is common to find organizational members or unit engaging in influence tactics (e.g.; ingratiation, impression management, coalition formation, information control) to protect or further their own interest, especially if their workplace characterized by uncertainty, limited...

The aim of this study is to evaluate the student’s perceptions on the bus drivers’ attitude and the effectiveness of the outsourced buses at UiTM Shah Alam and Puncak Alam campuses. The study analyzed 363 (95%) responses as well as interview transcripts. Analyzed of variance using responsiveness, reliability, assurance and empathy as independence variables and the effectiveness of outsourced buses as the dependent variable resulted in two significan...

Penilaian Tahap Kecekapan (PTK) was implemented as the main tool by the government to evaluate the job performance of civil servants. The purpose of this study is to identify the effectiveness of the implementation of PTK from the perspective of non-managerial civil servants to job performance. PTK is established under Malaysian Remuneration System (SSM) to create public governance that responsive to the environmental change and to create competency (JPA, 2004). The rational of having this...

Job satisfaction is a topic of great interest in many professions including policing. Identifying the factors that lead to a successful and gratifying work experience for staff has many positive benefits for both the staff and organization. Most research in the area of policing and job satisfaction has focused on the front liner units. Little research has focused on job satisfaction for specialist unit's officers serving behind the scene such as Royal Malaysia Police (RMP) communication di...

Royal Malaysian Police Force or PDRM as it is known to the Malaysian public, currently boasts 90,000 police personnel from various ranks. This reflects the multitude of tasks at hand for the force to manage in modern day policing. The job description in the PDRM ranges from traditional basic duties of policing to serving people. This includes investigation performed by the Commercial Crime Investigation Department. In this study, the workload relation to job stress and work performance of ...