Browse dissertations and theses

Customers play a crucial role and as stakeholder which important in almost of all the organizations and satisfaction from the customer about the product or services is becoming a priority for all of the organizations. This study conducted to study on the relationship between service quality and customer satisfaction in public service agencies at Shah Alam, Selangor. The emphasis was put on trying to know how service quality dimension relates to cust...

The area of students' satisfaction becomes a main concern for all education providers since their satisfaction gives an impact to the university's image. the study aimed to examines four major factors that lead to the students' satisfaction towards the quality of service provided by arshad ayub graduate business school (AAGBS) University teknologi mara, shah alam, selangor. The four major factors identified were quality of program, quality of lecturers, quality of facilities and quality of...

This study examines the growing importance of obtaining a research university status among Malaysian higher education institutions. Public universities in particular, have been encouraged by the Ministry of Higher Education (MoHE) to focus more on research activities to ensure the high standards of quality can be achieved. Presently, Universiti Teknologi Mara (UiTM) has also placed a strong priority on becoming a research university; however, some fundamental changes are anticipated but th...

Finding a successor is usually a problem when it is not properly planned. A common practice would be appointing whoever that the management thinks can suit the post. The main problem is when the appointed person is not physically and mentally ready to take up the responsibilities and do not have any managerial skills or knowledge for the position to run the show. This might effect the management of department and the whole organization if it is not planned efficiently. higher education ins...