Browse dissertations and theses

Housing is a crucial component in people’s life as it provides shelter and indicates theliving standard of the people. A comprehensive literature search revealed that housingis considered as one of the physical needs needed for people to survive. Study indicatesthat young people are the most active cohort in migration. The housing experiences ofyoung people have become a significant national issue. Young people face difficulty intheir pursuit of owning a house due to th...

In Malaysia, there is still a huge gap in labour force participation rate among men andwomen which are 80.4% and 55.2%. Indirectly, it has contributed towards the lownumber of women participation in the top management position due to lack of careerdevelopment given to women employees. Therefore, this research investigates the factorsthat influence women career development in Selangor, Malaysia. Although pastresearchers have listed several factors that influence women ca...

Social media has changed the ways in which people communicate with organizations.Specifically, Facebook and Twitter are emerging as innovative ways for customers tocommunicate problems with products and services to an organization. There are fewobjectives of this study which are to identify the level of customer satisfaction on servicerecovery. Secondly, to identify the relationship between organizational justice andcustomer satisfaction on service recovery. Thirdly, to...

The Malaysian government established the e-Government due to the benefits that thesystem offered to boost the efficiency of service delivery in their administration withcitizens and businesses. The introduction of e-Filing in 2006 by the Inland RevenueBoard of Malaysia (IRBM) also aims to strengthen and improving service delivery byoffering variety of benefits such as time-saving but, the user’s acceptance will determinethe effectiveness the system established. In Larut...

The performance among the subordinates in an organization seems to be affected by the qualityof leadership practiced among the leaders. He/she that is practicing an appropriate quality as aleader will definitely encourage and improve the performance among the subordinates. However,the wrong practice of quality by he/she could directly impact the performance in an organization,either the subordinates could be demotivated and neglected to cause them to be less productive....