Browse dissertations and theses

This research proposal was challenging for me in completing it. However, fortunately thereare a few parties involved in helping me that made this proposal less difficult. First andforemost, I would like to thank to Dr Thenmolli Vadeveloo my supervisor for this researchstudy for her support in this research report. She keeps motivating me in regards of what Ineed to do and how to develop my spirit in completing this research report.I would also like to extend my gratitud...

This study is about the level of users’ satisfaction on service quality at Hospital ShahAlam. The study has been conducted from April 2019 until October 2019 with a samplesize of 322 respondents, inclusive of patients, visitors and caregivers at Hospital ShahAlam due to the heightened number of complaints received by Malaysian’s PublicComplaint Management system under the Ministry of Health (MOH). Hence, this studywas carried out to measure the actual level of users’ sa...

The purpose of this study is to examine the effect of the transformational style ofleadership on the engagement of employees at Selangor State Treasury Department.Respondents to this study included employees in seven (7) separate units of the SelangorState Treasury Department. Nevertheless, for the purpose of this analysis, only employeeswhose Grade is 36 and below were chosen by the researcher. The total number ofemployees in the departments or divisions is 220, but fo...

The purpose of this study is to identify the determinant of internal branding in promotingthe organizational image. The study has explored the employee’s perception about theinternal branding and its linkage to organization image which resulting in enhancement andthe positivity of image of an organization. This study has applied two related theory andmodel, namely Organization Image Management Theory and An Associative NetworkModel. This study was conducted using cross-...

In recent years, the safety aspect has become one of the prominent issues among residentsin the urban city. Shah Alam city was Malaysia's first safe city, surprisingly ranked 5thhighest in Selangor's crime rate index. This issue has led to the implementation of theSafe City Programme in Shah Alam City since 2004. The study aims to review theimplementation of the Safe City Programme in Shah Alam City’s relation to communitysafety. The main objective of the research is to...