Browse dissertations and theses

Local authorities in Malaysia, provide essential services to ensure sustainability of the citizens’ living standard. The management of service recovery plays an important role in service management as the strategies apply would secure loyalty and trust of the public towards the government. At every level in the government must ensure that efficiency inclusive of fairness and just in the management of services provided to the public put into serious consideration. This is because the abilit...

This paper aims to contribute a study on the issue of street begging in Malaysia, specifically at the area of Shah Alam, Selangor. Street begging is the issue that became a great concern not only in Malaysia, but also throughout the world. The main purpose of this study is to identify the factors that lead people to engage in begging behavior and the feeling of street beggars in begging life. The study adopts a qualitative research method by using semi-structured interview in ...

Patient satisfaction has emerged as a vital indicator of the quality on medical care. It is a common way to measure the quality in healthcare services. This study aim and investigate the level of patient satisfaction in Serdang Hospital, also the relationship between four independent variables namely physical facilities, communication, waiting times and gender of doctor and patient satisfaction as a dependent variables. This study also measures the moderating effect of age between antecede...

Organization best HRM practices led towards committed employees, thus drive organizational success. In terms of organizational talents, Generation Y is the new emerging workforce. However, several scholars termed Gen Y also known as millennial generation as disloyal workforces. Managing Gen Y effectively has puzzled many organizations. High turnover rate among millennial generation is now the concern of many organizations. This study aims to know the relationship of Herzberg’s motivation f...

In Malaysia, the public sector organizations rarely taken into consideration on the types of justice dimensions that are preferred by their employees. This is because most of the times, the public organization are conducting the work procedures and process by following the guidelines that has been outlined by the Public Service Department of Malaysia. Therefore, the employees of the organization have to solely to accept on the treatments and rewards that has been given to them...