Browse dissertations and theses

This study was focused on the effectiveness of service recovery in the public hospital Melaka with using the procedural justice elements as the independent variables. The service recovery are important method in order to make sure the service provider can carter with customer’s need and also maintain the relationship. This is because the existing research shows that the service recovery play important role toward the effectiveness of the service recovery at the public hospital Melaka due o...

Since 2010, the Malaysian government implements the specific program related to the urban public transportation which is Government Transformation Programme (GTP) by placing the improving urban public transportation as one of the New Key Result Area (NKRA). However, the percentage of the urban public transportation users was only 21% by the end of 2013. The small percentage of urban public transportation users might be cause by the attributes of the service quality which influence the cust...

This study aims to determine the main factors that contribute to job satisfaction among administrative staff in Universiti Teknologi MARA (UiTM) Shah Alam. The researcher has identified three (3) factors which consist of social, cultural, and organizational factors. The questionnaire has been used as a medium to get the positive response from the respondents of this study. The unit of analysis chosen were the Executive Officers, Senior Executive Officers, Assistant Registrars and Senior As...

The objective of the study is to Evaluating Workspace Environmental Satisfaction among the Staff of Universiti Malaysia Sarawak (UNIMAS) in Kota Samarahan. The study was done using quantitative approach and 5 departments were identified. The questionnaires were distributed to the respondents amounting to 200 using convenience sampling. Based on the findings of the study, it was found that the correlation value of 0.257 to 0.355 for all of the independent variables against the dependent var...

This paper aims to study the factor that determine recycling practices among resident in Subang Jaya, Selangor. There are several factors that cause the failure in recycling and based on previous study, the researcher have mention many reason that contribute to the failure in recycling. Among them are lack of awareness and knowledge, ineffectiveness of policy and enforcement and inadequate facilities. This paper applied cross sectional study where the questionnaire were distributed to t...