Browse dissertations and theses

This research is about the determinant of service quality dimensions towards quality public transportation in Shah Alam, Selangor. The objective of this research is to determine the service quality dimensions relationship between independent variables such as reliability, assurance, tangibility, empathy and responsiveness and dependent variable that is quality. Data were collected from 300 public transporters in Shah Alam. In this study, convenience sampling was us...

Financial planning is very important as it will leads to a better life especially for future retirees. As a lot of employee thinks retirement is still far ahead, somehow they will face retirement phase sooner or later. In Malaysia, there is minimal study regarding on financial planning emphasizes on retirement. Therefore this study main purpose is to examine the financial planning competency among the employees of Jabatan Pengangkutan Jalan (JPJ), Johor Bahru. The levels of competencies of...

Children are the asset for future development of the nation. Child abuse nowadays is a serious problem in Malaysia. Apart from it, this issue constantlymaking a headline in a newspaper. Violence against children includes physical and mental abuse as well as injury, neglect, exploitation and sexual abuse.Statistics shows by Department of Social welfare (2010) stated that the cases related to physical child abuse keep on increasing year by year. Selangor is oneamong the...

This study tries to determine factors predicting absenteeism and to identify the relationship between each factors in work structural characteristics (Staggered Working Hours) SWH and job level and work psychological characteristics (job satisfaction, work role conflict and heavy workload with absenteeism. The study was conducted among 90 respondents in MDI Selangor. In this study, the convenient sampling method was used. The study revealed that there was a significant positive relationshi...

In this study, researcher focus on the job performance among the staff in Ibu Pejabat Polis Daerah (IPD), Seksyen 9, Shah Alam whereby the researcher want to identify the relationships between organizational culture, leadership style as well as performance management towards employees’ job performance. Besides that, researcher also want to identify whether the age moderate the relationship of organizational culture, leadership style and performance management towards employees’ job perform...