Browse dissertations and theses

This study focuses on understanding employee acceptance of Provident Fund System (PFS) in Employees Provident Fund (EPF). In the year 2007, EPF introduced a new core system called PFS, which replaced the old one. The study sets out to ascertain the level of employees acceptance of the new system in their daily work process. Three factors namely Perceived usefulness, perceived ease of use and technology complexity were identified as the IV and employees acceptance of PFS as the DV in this s...

Services and human capital cannot be separated which mean need each other to ensure the service still on and the human capital conduct and drive the services. Integration of human capital will inspire innovative, strategic and proactive actions to make changes and achieve total organizational excellence especially in term of giving services to the citizen. It needs the investment of human capital management to ensure quality of service delivery. This study concerned on excelling quality of...

The aim of this study was to access the level of burnout among the police personnel and to determine the factors that contribute towards burnout among police personnel in the 19th Battalion General Operation Force. The questionnaire have been distributed to 250 personnel in the 19th Battalion General Operation Force through convenience sampling technique. The burnout and stress factors among police personnel were examined. According to the finding there is moderate level of stress among po...

The establishment of IA function is important as an essential internal assurance mechanism in public financial controls and as tool for monitoring and evaluating financial management activities in government agencies.This study investigates the factors that contribute to the effectiveness of internal audit in Malaysian public sector. It is to determine the auditors perception toward the effectiveness of internal audit work, influenced  by the quality of audit work in order to perform ...

The collection of assessment tax is becoming more challenging to the local government in Malaysia. Many local governments are facing with the issue of assessment tax arrears due to several factors either it is within their control or beyond their control. In Malaysia, the problem of tax arrears is becoming an issue in many local governments since it can give a result to critical level of revenue collection performances. The  amount of assessment tax arrears amounted RM168 million in 2...